Ember & Oak

Shipping Policy

Shipping Policy:

We ship all UK orders using Royal Mail Tracked services to ensure reliable and secure delivery.

Delivery options available at checkout:

Royal Mail Tracked 24 – Estimated delivery within 1–2 working days
Royal Mail Tracked 48 – Estimated delivery within 2–4 working days

Please note that delivery timeframes are estimates provided by Royal Mail and may occasionally vary during busy periods.

Order Processing

Orders are typically processed within 1–2 working days.

Once your order has been dispatched, you will receive a shipping confirmation email containing your Royal Mail tracking number so you can follow your parcel’s journey.

Orders placed on weekends or bank holidays will be processed on the next working day.

Shipping Confirmation & Tracking

When your order is dispatched you will receive a tracking link via email, allowing you to monitor the progress of your delivery.

If you have not received your tracking information within 2 working days of placing your order, please contact us.

Delivery Delays

While we aim to meet the delivery timeframes listed above, delays may occasionally occur due to circumstances outside of our control (such as Royal Mail delays or peak seasonal periods).

Contact

If you have any questions regarding your order or delivery, please contact us at:

Info@oastandrye.co.uk

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.

Returns Policy

Our return policy

Thank you for shopping with us. If you are not completely satisfied with your purchase, we’re here to help.

Returns

You have 30 days from the date of receiving your order to request a return. To be eligible for a return, your item must:

Be unused and in the same condition that you received it
Be in its original packaging
Include proof of purchase or order confirmation

We reserve the right to refuse returns that do not meet these conditions.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Shipping costs are non-refundable unless the item was faulty or incorrect.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos and your order number so we can resolve the issue quickly.

Contact Us

If you have any questions about returns or refunds, please contact us at:

Email: info@oastandrye.co.uk

Phone: 07713566798

Address: Unit 4, 17 Deer Park Road, SW19 3QG